With 177 stores and a workforce of 13,500+, Tesco Ireland partnered with WebDoctor.ie Corporate Care in 2022 to transform employee healthcare. By September 2023, they launched a scalable virtual healthcare solution—delivering 24/7 GP access, reducing absenteeism, and setting a new standard for employee well-being.
The Challenge
Tesco Ireland faced several challenges in employee healthcare:
– Limited access to GP services in Ireland, with long wait times and high costs.
– The need for a scalable, inclusive solution for a workforce of 70+ nationalities.
– A desire to outperform competitors by offering a best-in-market employee benefit.
Our Solution
- Virtual GP Services: Same/next-day online appointments
- Comprehensive Resources: Health content, newsletters, and exclusive webinars
- Seamless Onboarding: Co-branded landing pages and email campaigns for easy registration
- Custom Reporting & Support: Detailed usage analytics and dedicated account management
The Impact
- 1,200 business days saved through reduced absenteeism
- 90% of appointments scheduled within 24 hours
- Improved employee satisfaction and positive feedback from employees, with Tesco praising the “excellent colleague experience.”
“The colleague response to the new offering has been very positive and most importantly the service provided by Webdoctor has translated to an excellent colleague experience.”
Maurice Kelly, People Director, Tesco Ireland
