PRIVACY POLICY

Effective from 25th March 2024.

Privacy policy statement

This privacy statement applies to the website and services available from: www.medihive.com Email: dpo@medihive.com

At www.medihive.com we fully respect your privacy and will not collect any personal information on this website without your consent. It is our priority to protect your data. This is why we have taken the time to describe our information-handling practices in detail. Please take the time to review this document, if you find anything that needs to be clarified, please feel free to contact us at dpo@medihive.com.

Use of Personal Information

We use your personal information (subject to your consent choices) as described below to provide and support the services described in the Medihive terms and conditions.

Device and network information

When you use our website we collect information about the visit, browsers and devices that you use to access www.medihive.com services. The information that we collect may include unique identifiers, browser type and settings, device type and settings, and operating system. We also collect information about the interaction of you and your browsers and devices with our services, including IP address, crash reports, system activity, and the date, time and referrer URL of your request.

Communicate with you

When you contact us, we use this information to respond to you. This may be via web chats, website contact forms, telephone, email or post or by any other method.

Marketing

If you consent to marketing, we use your information to keep you informed about our service (such as when we release new services or products). We only contact you with these offers a few times a year and you can always opt out if you change your mind at any time.

How long do we hold your data (Data Retention Policy)

We store data until it is no longer necessary to provide our services or comply with legislation/guidelines.

Who has access to the information we collect?

We do not share your identifiable personal information with any third party except as necessary to operate services and to fulfil legal and regulatory obligations.

Third Party Services

We require several third parties to deliver our service. Without these, we cannot provide you with a service. These include all the companies and services listed:

Name Service Data Controller/ Data Processor Description Privacy URL
Google Google Analytics Data Processor User analytics tracking https://policies.google.com/privacy
Google G Suite Data Processor Productivity and collaboration tools https://policies.google.com/privacy
WP Engine Hosting Data Processor Hosting of Medihive.com https://wpengine.co.uk/legal/privacy/

How is your Information Secured and Protected?

We have technologies and procedures in place to protect your personal information. However, emails you send us are not necessarily secure when they are transmitted to us and we can accept no liability for any loss or damage resulting from emails to www.medihive.com.

For every third-party service that we use, we have a Data Processing Agreement with that service provider and check that processing complies with the related legislation.

How to Access and Update Your Information?

In line with the Data Protection Acts, you have the right of access to any personal information about you. You also have the right to require us to correct any inaccuracies in the information we hold about you by sending us a written request).

Subject access requests must be made in writing and include a copy of identification (such as a driver’s licence or passport, or other suitable official written evidence, this is to make sure that your personal information is not given to the wrong person) and must be addressed to the Data Protection Officer (see below). All access requests will be processed within one month of receipt of the access request.

Changes to this Statement

We may occasionally update this Privacy Statement. We encourage you to periodically review this Statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of this service constitutes your agreement to this Privacy Statement and any updates.

How to contact Medihive with questions

The data controller responsible for your information is Medihive (Webdoctor Ltd T/A Nua Solutions), which you can contact at dpo@medihive.com (subject “FAO DPO”) or by post at:

Data Protection Officer
Medihive (Webdoctor Ltd T/A Nua Solutions)
20 Knockmeenagh Road
Dublin 22
Ireland