What is pharmacy workflow automation?
Pharmacy workflow automation means using software to centralise and streamline key tasks. This can include patient intake, appointment booking, inventory management, staffing, and clinical services, across one or more locations. It cuts manual admin work, reduces no-shows, and frees up pharmacists to focus on care rather than paperwork.
Why automate pharmacy operations?
- Save time per appointment: Automated pre-screening saves about 15 minutes per appointment.
- Increase efficiency and revenue: Centralised tools let you scale services, optimise staffing resources, and introduce new revenue-stream services.
- Improve patient experience: Secure video consultations, online prescription submission, and pickup alerts enhance engagement and convenience.
How does Medihive’s pharmacy platform work?
1. Centralised control, local flexibility
- Manage clinical services, staffing, inventory, and appointments centrally.
- Allow each branch to set local pricing, service types, and booking options.
2. Full patient journey management
- Book in-person or virtual appointments.
- Automate reminders, cancellations, and rescheduling.
- Enable pre-screening questionnaires, cutting admin load by 15 minutes per patient.
3. Trusted by pharmacy chains
- Used by major pharmacies like Rowlands, Day Lewis and Phoenix Group
Who benefits most?
- Multi-site pharmacy chains needing unified control yet local autonomy.
- Independent pharmacies looking to improve efficiency and stay competitive.
- Pharmacies offering clinical services (vaccines, health screenings) reducing admin time and enhancing patient engagement.
Key features & benefits
| Feature | Benefit |
| Centralised scheduling and staffing | Better staff coordination, fewer conflicts |
| Automated patient intake and reminders | Reduced no-shows, smoother throughput |
| Virtual consultations via secure video | Added convenience, more service options |
| Online prescription submissions | Streamlined pharmacy workflows |
| Configurable workflows | Scalable, tailored to your needs |
| Secure payments | Enables online prescriptions and prepayment for services like testing and health checks |
FAQ
How much time can I save per appointment?
You can save around 15 minutes per appointment with automated pre‑screening.
Can we customise workflows for our services?
Yes. The platform includes configurable assessments and local control over pricing and booking.
Is it easy to implement?
Absolutely. Medihive’s rapid deployment reduces overheads and maximises the value of impact.
Who else is using this platform?
Over 1,000 pharmacies, including major chains like Day Lewis, Rowlands, and Phoenix Group, use it to power clinical services and operations .
How to get started
- Book a demo – Get a walkthrough of scheduling, and patient intake automation.
- Rapidly deploy – Quickly set-up with Medihive’s rapid deployment.
- Scale across multiple locations – Use centralised management tools to roll out workflows and services.
Summary
Pharmacy workflow automation saves time, reduces admin burdens, and enhances revenue, all while improving patient care. Medihive offers a centralised yet flexible platform, with proven results at scale.
